Refund policy

Eligibility for Refund/Return

• We accept returns or exchanges if the product is defective, damaged, or incorrect upon delivery.
• Refunds/returns are typically not accepted if the product is opened or used (especially relevant for hygiene products like tissues), unless it was found damaged on arrival.

Timeframe

• Any request for a return, exchange, or refund must be made within 7 days (or your chosen timeframe) of receiving the order.
• Claims made after this period may not be eligible for a refund or replacement.

Condition of Products

• Products must be returned in their original, unopened packaging, along with any accessories, labels, or free gifts received.
• If the product was damaged on arrival, please retain the original packaging to help with inspection.

Proof of Purchase

• A valid order number, receipt, or invoice is required to process any refund or replacement request.

Process to Initiate Refund/Return

• Contact our customer support via email or phone with your order details and the reason for the return/refund.
• We may request photos or videos of the damaged/defective product to expedite the process.

Shipping & Handling Costs

• If the return is due to our error (e.g., defective or incorrect product), we will cover the return shipping charges.
• If the return is for any other reason (e.g., customer no longer wants the product), the customer may be responsible for shipping costs.
• Shipping fees (if any) are usually non-refundable unless the product was defective or damaged.

Refund Method & Timeline

• Once we receive and inspect the returned product, we’ll notify you about the approval or rejection of your refund.
• Approved refunds are processed via your original payment method (e.g., credit card, bank transfer, or mobile wallet).
• The refund process may take 5-10 business days (or your chosen timeframe) to reflect in your account.